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Contact us: info@vesta.works

Terms and Conditions of Use – VESTA

Effective Date: September 15, 2025
Last Updated: September 15, 2025

Welcome to VESTA (“the Service”), a Software-as-a-Service (SaaS) platform operated by Techgia International, Inc. (“we,” “us,” or “our”). By creating an account, accessing, or using VESTA, you (“you,” “the Client,” or “the User”) agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Scope of Service

VESTA is a digital platform that replaces paper cleaning logs with a cloud-based system consisting of:

  • A web dashboard for supervisors and administrators.
  • A mobile application for cleaning staff to record tasks.

We provide the software on a subscription basis. Hardware, connectivity, or third-party services are not included unless explicitly stated.

2. User Accounts

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to notify us immediately of any unauthorized use of your account.

3. Data Ownership and Access

  • Ownership: All records and data generated through the Service (including cleaning logs, reports, and user activity) remain the property of the Client.
  • License to Use Data: By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to access, store, and process such data solely for the following purposes:
    • Operating and maintaining the Service.
    • Improving the performance, features, and user experience of VESTA.
    • Generating aggregated and anonymized insights (which cannot identify individual clients or users).
  • You may export your data at any time using the tools provided in the Service.
  • We will never sell, trade, or share your identifiable data with third parties without your explicit consent, except as required by law.

4. Privacy and Security

  • We implement industry-standard measures to protect your data (encryption, access controls, backups).
  • You acknowledge that no system is completely secure, and we cannot guarantee absolute protection against all threats.
  • Our use of personal information is governed by the Privacy Policy, which forms part of these Terms.
  • We strive to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

5. Communication and Notifications

By creating an account and using the Service, you consent to us contacting you through the communication channels you provide (including email, phone number, SMS, or messaging apps such as WhatsApp) for the following purposes:

  • Providing important information related to your account or the Service (e.g., security alerts, subscription updates, technical issues).
  • Sharing updates, improvements, and new features of the Service.
  • Conducting surveys or collecting feedback to improve the quality of VESTA.

You may opt out of receiving non-essential communications (such as promotional or marketing messages) at any time by following the unsubscribe instructions or contacting us directly. Essential communications cannot be opted out.

6. Subscription and Payment

  • Access to the Service requires a valid subscription.
  • Fees, billing cycles, and renewal terms are specified at the time of purchase.
  • We reserve the right to adjust subscription fees upon renewal. You will be notified at least 30 days in advance.
  • All fees are non-refundable, except where required by applicable law.
  • Taxes, levies, or duties imposed by relevant authorities are the responsibility of the Client.
  • Failure to pay may result in suspension or termination of your account.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful or unauthorized purpose.
  • Attempt to interfere with or disrupt the Service or its infrastructure.
  • Reverse-engineer, copy, or create derivative works of the Service.

8. Availability and Support (SLA)

  • We aim to provide at least 99.5% uptime, measured monthly, excluding scheduled maintenance and events beyond our reasonable control.
  • Scheduled maintenance will be communicated in advance when possible.
  • Support is provided via email and ticketing during business hours [Insert Support Hours].

9. Termination and Data Deletion

  • You may cancel your subscription at any time.
  • We may suspend or terminate your access if you violate these Terms or fail to pay subscription fees.
  • Upon termination, your account will be deactivated. You may request a copy of your data within 30 days.
  • After this period, data will be permanently deleted from active systems and backups within 90 days, unless otherwise required by law.

10. Limitation of Liability

  • To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind.
  • We disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Service.
  • Our total liability in any case shall not exceed the amount paid by you to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Techgia International, Inc. from any claims, damages, or expenses arising out of your misuse of the Service or violation of these Terms.

12. Modifications

We may update these Terms from time to time. Updates will be communicated via email or within the Service dashboard. Continued use of the Service after updates constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

  • These Terms shall be governed by and construed under the laws of the State of Florida, United States, without regard to conflict of law provisions.
  • Any disputes shall be resolved through binding arbitration in Miami, Florida, under the rules of the American Arbitration Association, in English.
  • EU clients may also submit disputes to their local data protection authority for matters relating to personal data.

14. Third-Party Services

Use of the mobile application may also be subject to third-party terms (such as Apple App Store or Google Play Store). You agree to comply with such terms where applicable.

15. Language

These Terms may be provided in multiple languages for convenience. In case of any discrepancies, the English version shall prevail.

16. Contact

If you have questions regarding these Terms, please contact us: info@vesta.works

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