Terms and conditions of use

Terms and Conditions of Use – VESTA

Effective Date: September 15, 2025
Last Updated: September 15, 2025

Welcome to VESTA (“the Service”), a Software-as-a-Service (SaaS) platform operated by Techgia International, Inc. (“we,” “us,” or “our”). By creating an account, accessing, or using VESTA, you (“you,” “the Client,” or “the User”) agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Scope of Service

VESTA is a digital platform that replaces paper cleaning logs with a cloud-based system consisting of:

A web dashboard for supervisors and administrators.
A mobile application for cleaning staff to record tasks.

We provide the software on a subscription basis. Hardware, connectivity, or third-party services are not included unless explicitly stated.

2. User Accounts

You must provide accurate and complete information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized use of your account.

3. Data Ownership and Access

Ownership: All records and data generated through the Service remain the property of the Client.
License to Use Data: By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to access, store, and process such data solely for:
- Operating and maintaining the Service.
- Improving the performance, features, and user experience of VESTA.
- Generating aggregated and anonymized insights (non-identifiable).
You may export your data at any time using the tools provided.
We will never sell or share identifiable data with third parties without consent, except as required by law.

4. Privacy and Security

We implement industry-standard measures to protect your data (encryption, access controls, backups).
No system is completely secure; absolute protection cannot be guaranteed.
Our use of personal information is governed by the Privacy Policy, which forms part of these Terms.
We comply with applicable privacy laws, including GDPR and CCPA.

5. Communication and Notifications

By creating an account, you consent to being contacted through the channels you provide (email, phone, SMS, WhatsApp) for:

Important account or Service information (security alerts, subscription updates, technical issues).
Updates, improvements, and new features.
Surveys and feedback collection.

You may opt out of non-essential communications (marketing) at any time. Essential communications cannot be opted out.

6. Subscription and Payment

Access requires a valid subscription.
Fees, billing cycles, and renewal terms are specified at purchase.
We may adjust fees upon renewal with 30 days’ notice.
All fees are non-refundable unless required by law.
Taxes or duties are the Client’s responsibility.
Failure to pay may result in suspension or termination.

7. Acceptable Use

You may not use the Service for unlawful or unauthorized purposes.
You may not interfere with or disrupt the Service.
You may not reverse-engineer, copy, or create derivative works.

8. Availability and Support (SLA)

We aim for 99.5% uptime (monthly), excluding maintenance or force majeure.
Scheduled maintenance will be communicated in advance.
Support is provided via email and ticketing during business hours [Insert Support Hours].

9. Termination and Data Deletion

You may cancel your subscription at any time.
We may suspend or terminate access for violations or non-payment.
Upon termination, accounts are deactivated. Data can be requested within 30 days.
After 90 days, data is permanently deleted unless required by law.

10. Limitation of Liability

The Service is provided “as is” and “as available”, without warranties of any kind.
No warranties of merchantability, fitness for a particular purpose, or non-infringement.
We are not liable for indirect or consequential damages.
Total liability shall not exceed the amount paid in the last 12 months.

11. Indemnification

You agree to indemnify and hold harmless Techgia International, Inc. from claims, damages, or expenses arising from misuse or violation of these Terms.

12. Modifications

We may update these Terms from time to time. Updates will be communicated via email or dashboard. Continued use constitutes acceptance.

13. Governing Law and Dispute Resolution

Governed by the laws of Florida, United States.
Disputes resolved via binding arbitration in Miami, under AAA rules, in English.
EU clients may also submit disputes to local data protection authorities for personal data matters.

14. Third-Party Services

Use of the mobile app may be subject to third-party terms (e.g., Apple App Store, Google Play). You agree to comply with such terms.

15. Language

These Terms may be translated. In case of discrepancies, the English version prevails.

16. Contact

If you have questions regarding these Terms, please contact us: support@vesta.works